Refund Policy

Here is your updated Refund Policy with the email changed to tpchoiceshop@gmail.com:

Refund Policy – TPCHOICE

At TPCHOICE, we want you to love your jewelry. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your jewelry item must be:

  • In the same condition that you received it

  • Unworn and unused

  • With original tags and packaging

  • Accompanied by a receipt or proof of purchase

To start a return, contact us at tpchoiceshop@gmail.com. Please send:

  • A photo of each jewelry item you want to return

  • A photo of the shipping label attached to the package received

These photos must be sent within 30 days of delivery. If your return is accepted, we will send you a return shipping label along with instructions on how to send your package. Items sent back without requesting a return first will not be accepted.

Shipping costs are non-refundable.

You can contact us anytime for return-related questions at tpchoiceshop@gmail.com.

Damages and Issues

Please inspect your jewelry immediately upon receiving your order. Contact us right away if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right.

Please note that slight color or stone shade variations may occur due to lighting and screen differences. In such cases, the buyer is responsible for return shipping costs.

Exchanges

The fastest way to exchange an item is to return the jewelry you purchased. Once the return is accepted, you can place a new order for the desired item.

Exceptions / Non-Returnable Items

  • Sale items

  • Items purchased using discount codes

  • Gift cards

For these items, return shipping will cost €4.90.

Free return labels are only provided if:

  • Jewelry arrives damaged or defective

  • Incorrect size was sent

  • Item is significantly different from the product description or photos

If your first received item is damaged or defective, we will send a replacement free of charge.

Refunds

We will notify you once we receive and inspect your returned jewelry and inform you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method. Please note that banks or credit card providers may take additional time to process the refund.

If an order is delayed beyond the estimated delivery time and the buyer chooses to return it, the buyer will still be responsible for return shipping costs.